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Hi there,
I have recently taken over WP maintenance for a client, and after updating all the plugins on the site (which hadn’t been done for a long time!) I was left with just one issue – GP premium was ‘Not receiving Premium updates’.
I bought a licence for GP Premium (as the previous developer was no longer contactable) and proceeded to add it to the Plugin – however, then it told me “403 Forbidden. Your server is not able to communicate with generatepress.com in order to activate your license key.”
I followed the steps in your article on Licence key activation issues, but could not get it to connect to your servers to verify – the site has Wordfence, and I tried disabling the firewall, deactivating the plugin, as well as adding your IP address, and even the PHP snippet… Nothing seemed to work.
I have a debug log file if required – please let me know how to get it to you securely?
Thanks in advance,
Bob H -
Hi there,
Yes, please share the error log with us.
Just to make sure, you’ve added the secondary API PHP snippet and it didn’t help?
Let me know 🙂
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HI, yes I added the PHP snippet (using the Code Snippet plugin) and tried with it enabled – still no good… hopefully the log will show that?
How do I get the log contents over to you? the private section here says “Please do not add code” – is there a way of sending you the file?
Thanks
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Hi there,
The secondary API usually resolves this issue. Can you try adding the code directly to your
functions.phpfile instead?If it still doesn’t work, please share the error log with us. You can upload it to codefile.io and provide the link here so we can take a closer look.
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Hi, thank you for that – I’ve added the link in the Private information section on this reply.
Thanks.
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I don’t see any activation-related issues in the error log. Could you provide a temporary admin login so we can investigate further?
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Hi Alvind,
Yes I can do that – I’ll need your email address to set it up…?
I’ll add my email in the Private section, send me an email from the address you want to use and I’ll get you a Temp. Admin link sent over.
Thanks.
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You can use this email: [email protected]
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Thanks Alvind,
The temp link is in the private Section for you…
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I didn’t find the secondary API on your site, so I added it to your child theme
functions.php, tried activating the license key again, and it worked. -
Hi Ying – Thank you! – I didn’t even consider adding the PHP to the Child Theme…🤦 the joys of taking over a website someone else built! 😏
I’m still getting an issue though – Wordfrence is flagging the current version of the GP Premium Plugin as ‘unsafe’ – but I can’t see an ‘update’ button for the plugin? 🤔
Any ideas…?
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Ah yes, your GP Premium is 2.1.1, the latest version is 2.5.2.
If the update message doesn’t show, can you go to the GP account and download the latest version instead?
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Hi, yep – I have downloaded it. But before I do anything with it…
Would I need to deactivate 2.1.1 ? or will the 2.5.2 file overwrite that?
And talking of overwriting – will any of the settings / functions that are already set up in the Plugin? I don’t want to break my new clients site, only just started working with them! (I shall probably back up the whole site just before doing anything more – then at least I can roll back if necessary).
(As you may have worked out, I’m a GeneratePress N00b, but know my way around WordPress quite well ☺️).
Thanks!
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Would I need to deactivate 2.1.1 ? or will the 2.5.2 file overwrite that?
New file will override the old one, WP will ask you if you want to have the new version replace the old version when you install it.
I shall probably back up the whole site just before doing anything more – then at least I can roll back if necessary.
Yes, you should do so, just in case 🙂
As you may have worked out, I’m a GeneratePress N00b, but know my way around WordPress quite well ☺️
Everyone started as a N00B :p Me too!
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That’s great – thanks for the reassurance – and just to confirm… I’m right in thinking any styling etc done with GP Premium will carry though the upgrade? (I tried deactivating the GP Premium plugin quite early on in my experiments, to see how much it impacted the site – and the whole menu bar on the homepage pretty much vanished! 😲)
Sorry if I’m asking obvious questions – I want to impress my new client by sorting out their issue – not making their site look weird! 😳
Thanks again
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The settings are saved in the database, so no, you won’t lose them after updating GP Premium 🙂
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