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CypWealth
So sorry, try again, I forgot the username is case sensitive too
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It still doesn’t work:
https://app.screencast.com/C5jZ7hnfCGd64 -
CypWealth
Just checked again, and the login information I’ve provided for both wordpress and generateblocks are correct. I can snips of this as well, do you mind providing me with the secure site to upload screenshots?
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I still can not log in, even if you give me screenshots proving that you can log in with that credential, it still doesn’t help.
Maybe use a plugin like Passwordless Login to allow temporary login without a password.
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CypWealth
I’m not sure what more to do here to ask for support or help. Nobody in our office is very tech savvy, and we got GenerateBlocks because we were assured premium support. The bottom line is that we are unable to use any of the patterns on GenerateBlocks’ website. Even if it allows you to view the blocks, there is no ability to copy/paste or anything like it used to have. It does not even show a full or detailed picture of the blocks like it used to, it looks like many of the same blocks– which we, again, cannot paste onto the website. Was there an update to your website? Do you have any information that would answer why we were able to create an entire website off of just GenerateBlocks before and now we cannot do anything with it? We understand that you do not offer support over the phone, but is there any other way to go about this? Again, we are not very familiar with website building nor are we very tech savvy in general, so it would be great to get support in a different way.
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Do you have any information that would answer why we were able to create an entire website off of just GenerateBlocks before and now we cannot do anything with it
That’s what we need to find out, as it’s not default behaviour.
However, I’m not able to log into your site, every time it says the password for the TVDuBose user is incorrect. Without seeing the issue and do some more testing on the site, we don’t have the answer.
I’ll ask other team members to try the login.
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Ok, I confirm that our other team members can not log into your site with the credentials you provided as well.
Please consider using a plugin to allow login without a password, we have spent too much time on this and I’m the same here and want to fix the issue for you ASAP.
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CypWealth
I’ve installed the plugin, and spoke with our back office technology support to assist me, as there are no directions on what to do after the plug-in is installed, and we are not receiving adequate support here. The only directions wordpress gives are “Just place [passwordless-login] shortcode in a page or a widget and you’re good to go.” My technology support was not able to figure out what we do from here to allow you to use the passwordless login. Again, if there is extra assistance/direction you can give, it would be helpful, as we are both trying to close this case.
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Which plugin are you using? I’m going to install the plugin, figure out how to use that and teach you so that you don’t have to contact the plugin’s support.
But I can’t believe your technical support team can not figure that out…
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CypWealth
Sure, when I type in Passwordless Login, it is the first to pop up:
Passwordless Login v.1.1.3
Author: Cozmoslabs, sareiodata -
That plugin still requires an email to receive the token, and the user has to be registered on your site. You can remove the plugin.
Let’s start over by creating a new user, go to dashboard > users > add new user, fill in user name
GP
, email[email protected]
, selectAdministrator
as the Role, then click Add new user button.
https://app.screencast.com/ApAVc2dC795PxThen share the password with us in the private info field of the first post in this topic.
Hopefully this time we can log in.
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CypWealth
Thank you very much for the instructions, it was very helpful– Hopefully you can get in now!
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Yes, finally logged into your site!
Your GB Pro version is out of date, can you update it first?
I noticed that you didn’t enter GB Pro license key at dashboard > GenerateBlocks > settings, it won’t allow auto update in this case, you can either enter the license or go to your GB account and download the latest version of GB Pro and manually upload it to your site.
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CypWealth
Thank you! I can definitely do that. On the GP website, I’m able to find a license key for GP Premium, but not GB Pro. I tried to use the GP Premium license key but it says its invalid for GB Pro. Do you know where I can find the license key for GB Pro? It looks like we may have to purchase again, but I’m not completely sure.
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You need to log in to your GB account at https://generateblocks.com/ and you will see your license key in your account if the subscription is still valid.
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CypWealth
Got it, it doesn’t look like we have it. Just so that I’m clear before I continue with the purchase, the GP Premium does not include GB Pro, correct? These are separate products to purchase to use the GB website?
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