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Dear Support Team,
My website is showing a list of categories at the Header that used by part of my Menu. This should not happen since I deleted all menu inputs except for 2 pages that belong to my footer. (The footer pages also should not be showing up as part of the Header. Strange.) Even after erasing WP cache, deleting browser history, and changing browsers, no matter how many times I try to update the Menu to only show the PHP-shortcode programmed menu, it still maintains the former Menu options (made up of pages on my website). Website is bridgingthebones.fyi. If I turn off the GP theme and switch to another theme, the header goes away compeletey as well as the Menu. This is clearly something related to the GP theme and not to WordPress.
I reported this problem yesterday via [email protected] and received no reply, so I have to post here to get an answer. If you need screenshots, please email me.
Please advise.
Thank you in advance.
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Hi there,
The site you shared is currently in maintenance mode. In cases like this, we’ll need backend access to investigate the issue more closely. Could you provide a temporary admin login via the Private Information section?
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I removed the Maintenance mode as of 11:30 am CST. You can look at the code.
Please advise.
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I can’t confirm for sure, but it looks like the extra menu might be coming from an Element. Could you check under Appearance > Elements to see if there’s anything related?
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Hello Alvin,
I have pasting the Element-related PHP code below (see private info section). I am using Code Snippets as the plugin.
It does not appear to have anything directly related to Menu cateogries. Perhaps you can point out to me where the coding went wrong?Like a I stated earlier, this is definitly not a WordPress or hosting co. issue.
Please advise.
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Like a I stated earlier, this is definitly not a WordPress or hosting co. issue.
Yes, and that’s not a bug either.
The snippet you shared creates a shortcode to output the primary menu. Can you confirm if you’ve added the
[gp_nav]shortcode anywhere in the element? -
I inserted the shortcode into a container. And [gp_nav] is the snippet input there. However, I have already deleted all Menu items other than the footer menu. Why would [gp_nav] pull up all those other categories that I deleted? And why would the short snippet inserted via the plugin give it such strange formatting in addition?
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Could you provide a temporary admin login so I can take a closer look? It’s difficult to debug the issue just from the frontend—inspecting the settings directly may be necessary to understand what’s causing it.
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Dear Alvin,
I will see about providing a temporary login. Please provide here your email address and a last name so that I can send you a login code. Or email that info to me. -
You can use this plugin and then simply provide the generated login link:
https://wordpress.org/plugins/temporary-login-without-password/This way, you can easily revoke the login once we’ve fixed the issue.
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Yes, I have that plugin. I am pasting the temporary login link in the Private info section.
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Okay, you can use a Layout Element to disable the default primary navigation.
Go to Appearance > Elements and create a new Layout element.
Under Disable Elements, enable Primary Navigation.
Under Display Rules, set Location to Entire Site.
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Hello Alvin,
Would this also disable my Footer, though? I still plan on using the Menu for Footer. I just don’t want the Footer to be showing up as my Header.
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Hello Alvin,
That’s still not quite right. I followed your instruction, but using another browser to view the homepage, the Header still shows a vertical row of Menu pages for some reason to the left of the word “Login”.
Please advise.
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Ah, so that’s the part you want to remove—I misunderstood earlier.
To remove it, just delete this block from your header element:
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Dear Alvin,
Ummm, no. If I get rid of the shortcode block, then I would effectively be getting rid of the implementation of the Element, meaning I would have NO Header element, no navigation. I meant the “Terms of Use,” “Topics,” “Home,” and “About” that is still popping up in a column for some reason to the left of the word “Login.” That column of text should not be there.
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