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I have 9 sites that will not update the GB Pro plugin. I am using Generate One and putting that license into the settings. It says it’s activated and receiving updates but when I try and updated the update fails due to unauthorized. Some of the sites are on Cloudflare and some are not. I have put your ip into an allow list on CF just in case.
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Hi there,
Can you remove the license key and reactivate it, and then try to update GB Pro again?
Or, if you have auto-update enabled, it should be updated automatically afterward.
Let me know if this helps!
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I did that on several sites and it didn’t work. Also I do not use auto update.
However I did what you asked again and got 7 out of 9 to update. Not sure what the difference is. I am even clearing website cache between adding in the license.
This is not the first time this has happened. In the past it’s just on one site every few months. But 9 at once is a pain. I use GP/GB on at least 20 sites and always build new ones using that stack.
Is this a known issue? I have never had this happen this chronically with other plugins.
What do I do with the 2 that didn’t update? Wait a bit or wait until the next update? Add the plugin again?
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Can you provide an admin login to the 2 sites that are having issues? I can take a look.
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Hello,
I have the same issue as hollytga. Also, removing the license key and reactivate it, didn’t help.
BR,
Milan -
Please open a new topic, and provide your site’s admin login so we can take a look at the backend.
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I tried twice to send the login links. But I can’t see them on this screen. So please let me know if you didn’t get them. Thanks!
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No, I don’t see the credentials.
Please edit your first post on this topic and add the site credentials in the private info field. It will only be seen by the support team.
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Ok I added them. Thanks.
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Hi there,
Working on this internally – it’s a server rate-limiting issue causing the disruption.
Will report back once it’s fixed. Sorry for the hassle!
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The issue should be resolved now 🙂
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Great. Thank you.
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You are welcome 🙂
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Everything is fine now. Thank you and cheers.
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