Can’t install Google fonts

Hello there,

Are your existing fonts shown on the live site after the migration? Can you disable the existing fonts one by one while saving in between, then re enable them and save again?

Hi,

A few things to check on the live site:

• Any security plugin or firewall (including a host-level WAF or Cloudflare) that might block outbound requests to googleapis.com
• Whether your host blocks external HTTP requests from the server
• Yourwp-config.php for a line like define( 'WP_HTTP_BLOCK_EXTERNAL', true ); — if that’s set, it blocks the API call

Since staging worked and live doesn’t, the difference is likely at the server/host level rather than in WordPress itself. Your host can confirm whether outbound requests to Google are being blocked.

Thanks — that access log is helpful. The important part is that the request to /wp-json/wp/v2/font-collections/google-fonts is returning a 500 error, which means something is failing server-side when WordPress tries to build the Google font list, rather than just an empty response.

To find the cause, could you grab the corresponding entry from your PHP error log (not the access log) for that same timestamp? That will show the actual fatal error or warning behind the 500.

A couple of things that commonly cause this:

• The server can’t reach Google’s Fonts API (a blocked outbound request throwing an error). You can check Tools → Site Health → Info → look for failing loopback/HTTP request results.
• A memory limit being hit while processing the font collection — the PHP log will show this if so.

The PHP error log entry will tell us which one it is.