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Critical Error on GP Premium

  • [email protected]
    January 1, 2025 at 8:29 am

    I noticed a critical error when I went to customize Generate Press. This is new and I’ve added no new plugins recently.

    When I deactivated the Premium plugin the error went away and I was able to customize again. This is version 2.5.

  • Ying
    January 1, 2025 at 11:34 am

    Hi there,

    Can you go to appearance > generatepress, disable all premium modules, and check the customizer, if that works, enable one module at a time and check to see which module is causing the issue.

    Also let me know if you see any specific error code.

  • [email protected]
    January 1, 2025 at 12:12 pm

    Okay — There are 5 modules that cause this critical error: Backgrounds, Blog, Spacing, Typography, and WooCommerce. I have not seen any error codes — unless there is a place I should look. Thanks.

  • Alvind
    January 1, 2025 at 6:24 pm

    Hi there,

    You can ask your host to enable WP_DEBUG on the site and request them to provide the error logs for troubleshooting, so we can get a hint about what might be causing that error.

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