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Customize not working

  • chopsky
    September 5, 2024 at 7:49 am

    Hey guys,

    I’ve just finished building my new site. Everything was working great, but suddenly in the WP backend, the “Customize” page is no longer working under Appearance.
    I’ve not changed the PHP version or anything meaningful. Plugins/themes are all updated. Site Health is good.
    Only two plugins have been installed recently, both of which I’ve disabled, and still not working.
    Can’t for the life of me work out what it might be.

    Thanks!

  • Tom
    September 5, 2024 at 12:24 pm

    Hi there,

    Is nothing loading at all? Just a white page?

    If so, can you check the error_log file on your server to see if there’s a recent entry that may be relevant to share?

    Let us know 🙂

  • chopsky
    September 5, 2024 at 12:42 pm

    It gets this far: https://ibb.co/VVxZv0Q
    The menu does not load and the window/tab just freezes.
    Nothing of note in the error_log

  • Tom
    September 5, 2024 at 12:44 pm

    If you right-click the page and open the “Console” tab, does it show any errors?

    Usually, this happens when there’s some sort of PHP error on the page. Do you have WP_DEBUG turned on?: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/

  • chopsky
    September 5, 2024 at 9:21 pm

    Console doens’t show any relevant errors.
    I turned DEBUG on, and got the following on every page of my website:

    Deprecated: Creation of dynamic property CDN_Cache_Admin::$purge_cache is deprecated in /home/dm9rauj/public_html/wp-content/mu-plugins/cdn-cache-management/includes/cdn-cache-admin.php on line 14

    Deprecated: Creation of dynamic property CDN_Cache_Admin::$purge_cache_message is deprecated in /home/dm9rauj/public_html/wp-content/mu-plugins/cdn-cache-management/includes/cdn-cache-admin.php on line 15

    This is a plugin installed by my host – Rocket.net
    But it’s happening throughout the site, so shouldn’t be specific to the Customize page.

  • Alvind
    September 6, 2024 at 12:04 am

    Hi there,

    I think Rocket should be able to help with this issue since the error seems to be related to their plugin. Have you reached out to their support team?

  • chopsky
    September 6, 2024 at 12:21 am

    Hi Alvind, thanks for the response.
    Yes I reached out to them. Apparently it’s a system wide issue affecting all their clients, but isn’t causing the Customize not to work. The Customize page is working on my other sites with them (all of which are using GP).

  • Alvind
    September 6, 2024 at 12:52 am

    Could you provide a temporary admin login so we can check and test some things on the site?

  • chopsky
    September 6, 2024 at 1:27 am

    Seems the issue was BetterDocs plugin. Rocket managed to work that out. Very odd.
    Thanks for the help!

  • Alvind
    September 7, 2024 at 5:26 am

    Glad to hear that!

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