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Hi there,
GenenerateBlocks Pro is making trouble – its not updating.
Licence ist active: https://prnt.sc/IcgpDgwiXk2Z
Herre is what it sais: https://prnt.sc/5WHIphIiFxeGI have no caching running.
Please let me know, what is wrong.
Best
Marco -
Hi there,
Can you try removing the license key, saving the settings, then re-adding it and activating again? That should re–establish a fresh connection to our server to ensure the plugin update works properly.
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Hey Alvind,
this didnt help. So could you please go into my backend and double check it on your own?
Best
Marco -
I tried to log in, but the password appears to be incorrect. Could you verify it?
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Mine as well, my previous website with GB Pro, its UI is the old version.. I tried to remove the license key and deactivate and re-activate, it stays same result.
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Hi xiyang0630,
Your screenshot is for a GP element, I don’t think it’s related to GB Pro.
Did you attach the wrong screenshot?
If your old site is still using v1 block, you can disable the v1 at generateblocks > settings.
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Hello Ying,
Nice to meet you again.🙂
Although I turned off V1, it seems like the UI is still in V1.
Screenshot: https://postimg.cc/w7fJ5D8j
Oh, by the way, Ying, are you Chinese or are your parents Chinese? Your name sounds like a Chinese name.
I want to learn how to use GeneratePress and GenerateBlocks from you. I’m a beginner, and I’m not very familiar with HTML and CSS code.
But sometimes, when I encounter tricky problems, I really want to solve them on my own in a timely manner. I want to learn from you.
Oh, by the way, could you help me take a look at this issue? https://generate.support/topic/how-to-make-my-content-area-and-sidebar-normal/
Alvin has almost solved it, but if you help me, will he get upset?🤣 Can colleagues look at the same case?
Updated：The posts or elements that were created earlier have a UI interface of version 1.0.
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Although I turned off V1, it seems like the UI is still in V1.
The existing blocks won’t change to v2 automatically, but the new blocks should be v2.
Oh, by the way, Ying, is your full name Hu Ying? I think I found you in the Facebook GeneratePress group.
No, my family name is not Hu. I’m a Canadian Chinese 🙂
Oh, by the way, could you help me take a look at this issue?
For long topics, we prefer not to jump in as we will need to read all the pages to understand the situation, which is time-consuming.
So the most efficient way would be to leave it to the support who has been helping with that topic. Alvind works in the Asian time zone.
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OKay! Then let Alvin continue to help me. Is Alvin Korean? He seems very dedicated and responds quickly.
By the way, can you speak or understand Chinese?
I feel like you’re very smart and good at web coding.
Thank you for answering my questions. 🙂
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You are welcome, and thanks for the nice words 🙂 I’ll leave Alvind to answer the questions.
Yes, I understand and can speak Mandarin.
I learned the website stuff online, this is a good place to learn coding:https://www.codecademy.com/, hope it’s helpful!
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@xiyang0630 Could you please leave your private stuff out of my thread? Thank you.
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@Alvind: I updated the login credentials. Could you please look into it whats wrong?
Thnx!
Best
Marco -
I can log into your site, can you provide the GB Pro license key so I can test it?
Let me know 🙂
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Hey Ying,
thank you very much. I put down the licnense for GeneratePress Pro. I do not have a license for GenerateBlocks Pro seraptely, correct?Best
and thank you for looking into my backend.
Best
Marco -
I’ve reactivated your license and was able to update the plugin afterward. Everything should be good now 🙂
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Hey Alvind,
thank you very much. Sorry for the inconveniences…
Best
Marco
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