Are you a GenerateCustomer?

Do you have an active GP Premium or GenerateBlocks Pro license key?

Create a GenerateSupport account for GeneratePress and GenerateBlocks support in one dedicated place.

Create an account
Already have a GenerateSupport account? Login

Just browsing?

Feel free to browse the forums. Support for our free versions is provided on WordPress.org (GeneratePress, GenerateBlocks).

Want to become a premium user? Learn more below.

GeneratePress GenerateBlocks

GenerateCloud Not Working on Subdomain

  • Paul
    November 24, 2025 at 2:20 am

    Hi Support,

    Loom overview attached in the Private information box.

    The only other things I can think of post-Loom are that my websites are on a Gridpane, High Frequency Vultr server setup. Maybe the server WAF rule are blocking the patterns loading?

    Any insights you have would be appreciated.

    Thanks,

    Paul

  • Alvind
    November 24, 2025 at 7:21 pm

    Hi Paul,

    We don’t think the subdomain is the issue, as we host our Free and Pro patterns on a subdomain as well without any problems.

    A strict security rule could be interfering with the library connection, but we can’t confirm that 100% since we haven’t seen this issue firsthand. Other users have experienced similar issues, where the patterns load but not the correct ones. On this site, WordFence is installed; deactivating it seemed to resolve the issue, but it remains intermittent.

    Is it possible to exclude the pattern hosting site from the server WAF rule in GridPane to see if that helps?

  • Paul
    November 26, 2025 at 2:38 am

    Thanks Alvind,

    Fixed it by turning proxy off in Cloudflare on the subdomain A record only.

    So I can set this up using best practices, do you have proxy turned off in Cloudflare for your subdomain? If you can’t tell me no worries, just checking to see if this is the correct way to resolve this.

  • Paul
    November 26, 2025 at 3:54 am

    Hi Alvind, sorry no it wasn’t that, in the end it was just some code in my child theme. I’m not sure exactly what but switching back to the main GeneratePress theme did the trick.

  • Paul
    November 26, 2025 at 4:45 am

    Hi Alvind, to confirm proxy in Cloudflare on the subdomain does need to be switched off – DNS only. If you don’t do that you get the red warning ‘forbidden access’.

    So it was a compound issue – both the Cloudflare proxy, and the child theme.

    So a simple checklist if anyone is having troubleshooting issues getting GenerateCloud to work is:

    1. Turn off Cloudflare Proxy (solves forbidden access).
    2. Turn off security plugins (WAF issues).
    3. Deactivate child theme or code plugins, if using one (solves patterns not appearing).

  • Alvind
    November 26, 2025 at 5:13 am

    Hi Paul,

    Glad to hear you resolved the issue, and thank you for sharing the steps you took to fix it!

Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.