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GP premium not updated

  • michaela.vrankova
    October 29, 2025 at 12:54 pm

    I have a website created in 2022. I have the GP Premium plugin. The licence code in the plugin is correct and “Receiving premium updates” is green.

    However, the plugin overview shows version GP Premium 2.4.1. Why isn’t the plugin updating?

    Plugin old version

    GP premium updates

  • Ying
    October 29, 2025 at 3:16 pm

    Hi there,

    Can you provide an admin login and attach your GP license key?

    We can take a look for you. Let me know 🙂

  • michaela.vrankova
    October 30, 2025 at 2:43 am

    In private information

  • Alvind
    October 30, 2025 at 4:12 am

    Hi there,

    We’re unable to log in to your site, it seems there’s a restriction in place. This message appears when trying to access the login page:

    Access outside of SK and CZ is prohibited. Allow your IP via .htaccess.

  • michaela.vrankova
    October 30, 2025 at 4:44 am

    OK. What is your IP address?

  • Ying
    October 30, 2025 at 8:06 am

    Can you disable the location restriction for now, as the support team members are from different countries?

    Thanks for your understanding!

  • michaela.vrankova
    October 31, 2025 at 2:10 am

    Okay. Can you try again?

  • Ying
    October 31, 2025 at 8:22 am

    I’ve manually updated the plugin for you.

    And added the secondary API code again to your child theme’s functions.php, reactivated your license key.

    Please keep the code and check if the plugin updates automatically next time.

  • michaela.vrankova
    November 3, 2025 at 12:41 am

    Thanks. We will see, if that helps.

    I will let you know.

    Have a nice day.

  • Ying
    November 3, 2025 at 7:41 am

    You are welcome   🙂

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