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Hi, I have renewed the GP Premium — Yearly license on 12 november 2025. But i have been charged again for renewal of GP Premium — Yearly last night. I have one request, please cancel one of the renewal and refund the amount.
please review the attached screenshot of mentioned below link. -
Hi there,
I just refunded the payment made on November 12th.
In future, you don’t need to manually renew; you have a subscription set up that will auto-renew as your license key is about to expire.
Let me know if we can help with anything else 🙂
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Hi, On which acccunt, you refunded? How can I get that amount?
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Hi there,
The payment was refunded onto the card that was used when you purchased.
It will take 5-10 days for it to reflect on your account.
Let me know if you have any questions.
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Hi, it means it will be transferred to that account on which that card was attached. Am i right?
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Thats correct – the payment will go back onto the card that you used when you purchased.
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Hi, It has been 6 days and still amount not transferred. It will be transferred in time or i need to wait more?
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Hi mcj, Hope you will be fine. I want to know in how much tieme, I will get that amount. It has been 9 days now. Please guide me on this. I will be grateful to you.
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Hi there,
It’s only been 7 business days. Sometimes it can take up to 10.
I would suggest reaching out to your bank and seeing why the refund hasn’t made it back to your account yet.
The refund left our account on November 23, 2025. Once it leaves our account, I can’t see any more information.
Let me know if you have any questions 🙂
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Hi,
Is there any document or screenshot showing that the refund left your account, so I can send it to the bank for verification? -
Yes, I will send you an email as it might have sensitive information on the screenshot.
I’ve sent it to the email associated with your GeneratePress account.
Let me know if you don’t receive it 🙂
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