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Hi, it seems the text in the image isn’t appearing. It was working perfectly yesterday, and I haven’t installed or uninstalled anything. The screenshot shows where the image text should be, but it is not. Please, I need to fix this as soon as possible. Thank you.
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Hola, parece que el texto de la imagen no aparece. Ayer funcionaba perfectamente, y no he instalado ni desinstalado nada. En la captura de pantalla se señala el lugar donde debería estar el texto de la imagen, pero no está. Por favor, necesito arreglar el fallo cuanto antes, gracias. -
Hi there,
Could you share the site link so we can take a closer look?
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It only happens in new posts; the photo text doesn’t appear in the WordPress editor. When I add an image block in the editor, the image text doesn’t appear. Please look at the last image in the post being edited to see the problem.
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Solo pasa en las publicaciones nuevas, en el editor de wordpress no aparece el texto de foto. Cuando añado un bloque imagen en el editor, no aparece el texto de la imagen. Por favor, observen la última imagen del post en edición para ver el problema. -
Your WP login page is locked, and I’m not able to access the post editor.
Can you share the post’s front-end link with us instead of the post editor link?
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Ok, is that okay?
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No, it doesn’t work.
The 2 posts’ links have been redirected to the homepage, so I’m not able to see the posts.
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Okay. How can I get you access? Do I need to create a new user with full privileges? Do I need your email address to create the new user?
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Bien. ¿Cómo puedo hacer para que puedas acceder? ¿Necesito crear un nuevo usuario con todos los privilegios? ¿Necesito vuestra dirección de correo electrónico para crear el nuevo usuario? -
You can create a new temporary admin account using this email address: [email protected].
Once it’s created, please share the username and password in the Private Information section of your reply so I can log in. After we’re done, you can safely delete the account.
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Ok.
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Hi there,
Let me know once it’s done and share the login details in the Private Information section of your reply so we can take a closer look.
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Hello, it’s ready
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I still can not access the login page, I tried https://yourdomain.com/wp-admin/, but it says “The requested resource is currently locked. The lock must be released or proper identification given before the method can be applied.”
Do you have a country block or any sort of blockage setup?
Is there any way you can unblock us so we can see the issue?
Let me know, thanks 🙂
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I’m so sorry for my incompetence 🙂 My hosting provider tells me that “if a collaborator needs to access the website administration, you need to add the country to the list of allowed countries.” So, please, could you tell me which country I should allow?
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Lo siento mucho por mi ineptitud 🙂 Desde mi hosting me dicen que “si un colaborador necesita entrar a la administración de la Web necesitas añadir el país a la lista de países permitidos”. Así que, por favor, me puedes decir que país debo permitir? -
Thanks!
Can you unblock Canada, Malaysia, the UK and India?
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Well, I think we’ve got access to the countries on the list. Let me know if everything is correct, thanks.
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Bueno, creo que ya tenéis acceso a los países de la lista. Avísame si todo está correcto, gracias. -
I’m still not able to access the WP login page, it still says blocked.
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