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Issue with Overlay Panels

  • Pedro Reyes
    October 28, 2025 at 5:29 pm

    Hey,

    I’m creating a couple of modals with YouTube videos, but for some reason, only one of them is showing.

    The others are duplicates of the first overlay panel, but they’re not displaying.

    Here’s a video that shows it better: https://monosnap.ai/file/Ey8PkG62EwhJGNd6cWQxnnubKL770c

    Could you help me with that?

  • Alvind
    October 28, 2025 at 6:52 pm

    Hi there,

    Can you provide a temporary admin access so we can take a closer look?

  • Pedro Reyes
    October 29, 2025 at 7:40 am

    Hey Alvind,

    I’ve already added the temporary access info in the private details.

    Thanks!

  • Ying
    October 29, 2025 at 2:49 pm

    I can not replicate the issue on my site, can you disable all plugins except GP Premium, GB and GB Pro?

    And also switch to the parent theme.

    Let me know if that fixes the problem.

  • Pedro Reyes
    October 29, 2025 at 4:09 pm

    Hey Ying,

    I had already done that before opening the ticket.

    But since you asked, I did it again and recorded a video: https://monosnap.ai/file/dAv20K9MymD0NMBtlU8JWV0wuFbsbF

  • Alvind
    October 29, 2025 at 6:20 pm

    The issue seems to be that the other overlays aren’t being detected on the page. When you check the Overlay Panels in the admin bar, only two overlays appear as active, even though all content boxes have an overlay assigned. I also noticed that when an overlay is removed from a content box, it still shows two active overlays even after removal.

    I suspect this might be caused by some form of caching, possibly server-side. Could you try temporarily disabling any server caching you have enabled to see if that resolves the issue?

  • Pedro Reyes
    October 29, 2025 at 6:41 pm

    Hey Alvind,

    There’s no caching active. The site’s on WordPress.com.

    No cache at all.

  • Alvind
    October 29, 2025 at 7:00 pm

    Okay, can you enable WP_DEBUG so we can check if there are any error logs that might point to the issue?

    Since we can’t replicate it on our end, the error log could hopefully give us a clue about what’s causing it.

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