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license activation issue

  • Hello – I appear to be having the same issue as the user in this discussion – https://generate.support/topic/generateblocks-license-key-problems/

    I have just created a fresh WordPress install, and by using my GeneratePress One license key I am able to successfully activate GP pro and GP cloud, but I am receiving a non-specific error when the same license key is entered for GenerateBlocks – “An error occurred, please try again.”

    I contacted my web host (DreamHost), and they said that cURL is enabled, and that “there is nothing in the server that would cause this issue.”

    Suggestions?

    Thank you!
    Meg

  • Hi there,

    Can you provide an admin login with your GP ONE license so we can have a try at the backend?

    Let me know 🙂

  • Hi Ying… requested info provided in private info box – thank you!

  • It says “The username tempadmin is not registered on this site.” can you check?

  • I just double checked and the login is correct… please try again?

  • I logged in this time 🙂

    Have you seen this article?
    https://docs.generateblocks.com/article/license-key-activation-issues/

    To fix this issue, please contact your host and ask them to allow your WordPress installation to communicate with https://generateblocks.com using the wp_remote_post function.

    I assume you’ve asked your host to do this? And they already did?
    Let me know 🙂

  • Hi Ying – yes, I mentioned that in my initial post. I specifically asked them to do that, and they said that they did, and that they do not see any reason from their end that it should not be working.

  • I shared this link with the support chat person from Dreamhost – https://docs.generateblocks.com/article/license-key-activation-issues/

  • OK, in this case, can you provide your site’s IP address so we can check if it’s blocked on our end?

  • 173.236.246.42

  • Thanks! We’re investigating the issue. It looks like our host has your server IP blocked, and we’ve escalated a ticket to have it unblocked. I’ll update you once that’s done.

    Thanks for your patience!

  • Hi Tom – thank you! This website having the problem is a new WP installation in a subfolder. GP-Premium and GB-Pro are both active and licensed successfully on the root folder WP installation (same IP address), but I have not yet upgraded those to the GP-One license. Could that possibly be a reason that a block was triggered?? Funny, though, that the block is only happening for GB-Pro, because GP-Premium and GP-One accepted the license keys successfully.

  • I believe it’s because the GB license field goes through our GB website, and that’s where the block was happening.

    Can you try now?

  • Hi Tom – sorry to report that it’s still not working. I tried in Chrome and in Firefox.

  • Hi there,

    Can you try adding this code?:

    add_filter( 'pre_http_request', function( $pre, $args, $url ) {
        if ( 'https://generateblocks.com' === $url || 'https://generateblocks.com/' === $url ) {
            return wp_remote_post(
                'https://api.generateblocks.com',
                    array(
                        'timeout' => $args['timeout'],
                        'sslverify' => $args['sslverify'],
                        'body' => $args['body'],
                    )
            );
        }
    	
        return $pre;
    }, 10, 3 );
  • Hi Tom – code snippet added to the Child Theme functions.php and it worked! Thanks very much for the solution!

    I will now marked this topic as resolved, and will remove the tempadmin login access.

    Thanks to all on the GP & GB support team for this help and the continued great support!

    Cheers,
    Meg

Viewing 16 posts - 1 through 16 (of 17 total)
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