Mobile Slide-out menu closes when selecting menu item

Hello Alvind,

Thanks for the response. I see that others are having the same issue as you pointed out.

I’ve gone ahead and provided access to the staging website so that you can take a look and hopefully find out what the issue is as soon as possible. Here in the USA we are right in the middle of one of our biggest e-commerce holiday shopping weekends (Labor Day weekend). I really need to get this sorted out today as potential customers who access the site from their mobile devices will not be able to shop effectively, and I will no doubt lose many sales due to this. If there is any way to resolve the issue this morning, it would be greatly appreciated. Thanks so much for your help and the rest of the GeneratePress team!

Hello GeneratePress Team,

Can someone please help me out with this mobile menu issue? This is no small problem for my website and business… and during one of the biggest shopping weekends of the year. All customers who visit my site through mobile are surely lost sales due to this failure in functionality.

I had expected that this would be looked at by now given how the theme update has impacted my site — and the fact that others have also reported the same issue.

I was asked to share access to my staging site, and I did that about 12 hours ago and I’ve yet to get any response or feedback.

Could someone please at least provide a status update, or let me know what’s going on. Last I checked, no one from GeneratePress has even logged into my site to work on the problem that arose from updating the GeneratePress theme.

Thanks for your understanding.

Kind regards,
Matt

Hi Alvind,

Thanks for getting back to me on this. What’s the best/safest way to rollback the GP theme update? I’ve only ever rolled back plugin updates so I want to make sure I do this in a way that won’t break things.

Thanks

Thanks Alvind. Will do.

Do you happen to have a timeframe for when the off-canvas menu issue will be fixed in the latest update? I’m just wondering if it’s a matter of a couple of days or if you think it could take weeks.

Also, I’m sure that way more people are having that issue but probably don’t even know it. I came across it on accident, but I would have never even known had I not checked my mobile site for a specific reason. So I’m sure you’ll be getting more reports of that problem as people come across it.

Thanks again.

Hi Tom,

Thanks for the update and instruction. I appreciate it.

I don’t think I’m comfortable enough to replace the file that you shared, so I’ll wait for the update tomorrow. In the meantime, I’ve gone ahead and changed the navigation setting to ’hover’, as a temporary fix until the update.

Thanks again,
Matt

Everything seems to be working properly again after the latest update. Thank you all for your help resolving this issue. Much appreciated!

Kind regards,
Matt