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no theme image displayed under appearance/themes

  • Hi there,
    the problem stated in this topic may relate to the problem in my previous topic.

    Here is the scenario.
    I have an exisitng LIVE website, said site-A.
    A stagging website was created for website-B by installing a new wordpress with GeneratePress theme and then sync data from site-A from site-B.

    Since this site is still under-construction:
    1. I activated “cPanel/web protection”, thus, browsers need to type in a password to access site-B.
    2. Besies, “settings/reading/Discourage search engines from indexing this site” was also checked.

    Then, I just leave it as it is there for two days.

    Today, I was trying to edit site-B.
    “cPanel/web protection” => unlock this first, then go wordpress dashboard to edit the site.
    I found that no imgeas was shown whan I go appearance/themes for GeneratePress theme.
    Please view the video shared in private section.

    any suggestion?


  • Hi there,

    It seems like some files are missing from the theme folder. Could you try reinstalling the theme on Site B?

  • Hi there,

    thanks for your support.
    I reinstalled GP nad even WordPress , it still doesn’t work.
    I found the image path:
    (site-B web address)/wp-content/themes/generatepress/screenshot.png?ver=3.4.0

    screenshot.png =>it is there. I am sure.
    However, onece I access the full length below:
    (site-B web address)/wp-content/themes/generatepress/screenshot.png?ver=3.4.0

    It shows “can’t find that page”

    any idea?

  • Hi there,

    when viewing the theme page.
    Right Click > Inspect the page to open the browser developers tools.
    In the developers tools check the Console tab for any errors

    I captured the error message.
    please view the link in private section.

  • Hi there,

    A 404 error means that your server couldn’t find the requested page.

    Try this first:

    1. Go to Settings > Permalinks.
    2. Click Save Changes to refresh the permalink structure.

    If it doesn’t work, you might need to check with your host, to see if it can connect to

    Keep us updated!

Viewing 6 posts - 1 through 6 (of 6 total)
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