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Not Receiving Updates – GenerateBlocks Pro License Key Fails to Activate

  • I am unable to activate my GenerateBlocks Pro Personal version. I purchased the Pro version from https://generateblocks.com/account/. I currently have the free version of GenerateBlocks installed (version 2.0.2) and the Pro version (GenerateBlocks Pro – Personal) is version 2.0.0.

    When I go into the settings in GenerateBlocks, it says I’m not receiving updates. When I enter my active license key, I get an error saying: “An error occurred. Please try again.”

    Is there any way to fix this?

  • Hi there,

    Can you try:

    1. go to settings > permalinks, click the save button, then try to activate the license again.

    2. if #1 doesn’t work, can you try adding this PHP snippet to your site:

    add_filter( 'pre_http_request', function( $pre, $args, $url ) {
        if ( 'https://generateblocks.com' === $url || 'https://generateblocks.com/' === $url ) {
            return wp_remote_post(
                'https://api.generatepress.com',
                    array(
                        'timeout' => $args['timeout'],
                        'sslverify' => $args['sslverify'],
                        'body' => $args['body'],
                    )
            );
        }
    	
        return $pre;
    }, 10, 3 );

    Adding PHP: https://docs.generatepress.com/article/adding-php/

    If this doesn’t work, can you provide an admin login to your site we can take a look at the backend?

  • Hi,

    Thanks for the quick reply!

    I tried both options you suggested. Option #2 (adding the PHP snippet) did update the connection behavior, but now when I enter my license key, I receive a new error message: “Invalid license.”

    Just to confirm, I copied the key directly from my account at https://generateblocks.com/account/, and it’s currently active under the Personal plan.

    Also, just to clarify — is there a difference between purchasing GenerateBlocks Pro from generatepress.com versus generateblocks.com?

    Please let me know if there’s anything else I can try, or if you’d like backend access to investigate further.

    Thanks again for your help!

  • Also, just to clarify — is there a difference between purchasing GenerateBlocks Pro from generatepress.com versus generateblocks.com?

    You can purchase a single GB Pro license from geneareteblocks.com, but you can only purchase GP One license which is for all our products on the Generatepress site.

    Can you provide an admin login so I can try to activate it for you?

    Let me know 🙂

  • I’ve added the login details to Private as requested. Please Let me know if you need anything else from my side.

  • Hum…I tested it with my license key, and it was activated instantly.

    I’ll forward your topic to our account team so they can help you to check if the license key has any issue.

  • Thanks for testing that and passing it on to the account team. I’ll wait to hear back.

  • Sorry for the inconvienence, I’ve forwarded the topic to account team, and they should be assisting you shortly 🙂

  • Thanks so much, Ying!

  • Hi there,

    It looks like the private information has been removed, but I was able to track your license key down.

    Are you trying to activate the license key on the site tgffitness.com/?

    If not, your license key is only good for up to 1 site.

    If you need more sites you can upgrade your license key inside your account: https://docs.generateblocks.com/article/upgrading-your-license/

    Let me know if you have any questions 🙂

  • Hi Stacey,

    Okay, I see. Would it be possible to deactivate the license on tgffitness.com so I can activate it on my new site, tgfdesign.io?

    I’ve already updated the site URL to tgfdesign.io in the “Manage License” section, but I’m still getting an “Invalid license” error.

    Thanks

  • Yes, you can log in to your GP account and add/remove the sites from there.
    https://docs.generatepress.com/article/manage-license/

  • Okay, I’ve done this, but I’m still getting an “Invalid license” error. Do I need to wait a bit before it becomes active on the new site, or is there something else I should check?

  • Hum… it might take some time for the server to update.

    Let us know if it still doesn’t work tomorrow.

  • Hi, I tried again today but I’m still getting the “Invalid license” error.

  • Can you confirm that there are no sites listed anymore under the Manage Sites section in your GeneratePress.com account?

Viewing 16 posts - 1 through 16 (of 24 total)
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