Not Receiving Updates – GP & GB Pro License Key Fails to Activate

Hi there,

Sorry to hear you’re having trouble with license activation.

Could you try the following steps:

1. Go to Appearance > GeneratePress and click Deactivate License, then reactivate it with your license key.
2. If that doesn’t work, go to Plugins > GenerateBlocks and do the same — deactivate and reactivate the license there.
3. Clear any caching (plugin cache, server-level cache, and browser cache) and try again.

If none of that resolves it, could you let me know:

• Are you seeing the “Not receiving updates” message on both GP and GB, or just one?
• Is this a fresh installation or a site you’ve migrated/cloned from another domain?
• How many sites currently have the license activated? (GP One allows up to 500 sites, but if there’s a domain mismatch from a migration, that can sometimes cause issues.)

A screenshot of what you’re seeing on the Appearance > GeneratePress screen and the Plugins screen would also be helpful.

Hi,

Could you also check Tools > Site Health and let us know if there are any critical issues flagged there? A screenshot of that page would help narrow things down.

Hi there,

Thanks for the screenshots. Your Site Health looks fine overall — no critical REST API issues flagged there.

However, I notice your server is running cURL 7.74.0 with OpenSSL 1.1.1o, which is quite outdated. An old version of cURL and/or OpenSSL on the server can cause download and activation failures, and the fix is to have your host update both the SSL library and cURL.

You mentioned you already tried the secondary API — since that didn’t help either, the next step is to check whether a firewall is blocking communication with our server. If you’re using Cloudflare, try switching your domain to DNS-only mode and attempt activation again. If you’re not using Cloudflare, ask your host whether the server has a built-in firewall and have them temporarily deactivate it while you try to activate. If a firewall turns out to be the cause, you can add our IP address to the allow-list: 162.159.135.42

If the firewall isn’t the issue, could you enable debug logging so we can see exactly what’s failing? Here’s what to do:

1. Enable WP_DEBUG and WP_DEBUG_LOG in your wp-config.php: https://wordpress.org/support/article/debugging-in-wordpress/
2. Add this snippet to your theme’s functions.php or a code snippets plugin:

1. Update OpenSSL to a current, supported version (ideally 3.x).
2. Update the server’s CA certificate bundle — even if OpenSSL itself can’t be updated immediately, an outdated CA bundle can cause the same issue.

add_action( 'http_api_debug', function( $response, $context, $class, $r, $url ) {
    if ( 'https://generatepress.com' !== $url && 'https://api.generatepress.com' !== $url ) {
        return;
    }
    error_reporting( error_reporting() & ~E_NOTICE );
    error_log( '------ Start GeneratePress license key debugging ------' );
    error_log( '--- HTTP response or WP_Error object. ---' );
    error_log( print_r( $response, true ) );
    error_log( '--- HTTP transport used. ---' );
    error_log( $class );
    error_log( '--- HTTP request arguments. ---' );
    error_log( print_r( $r, true ) );
}, 10, 5 );

3. Try to activate the license key again.
4. Share the contents of wp-content/debug.log with us — that will tell us exactly where the connection is failing.