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Hello everyone,
After installing GeneratePress, I’m experiencing a few problems. One of them is that the menu is not displayed on mobile devices. It shows only a blank white area with no product categories. I would appreciate your assistance.
Thank you in advance.
https://la-boheme-magie.com/ -
Hi there,
I checked your site on mobile, and the menu toggle button is showing, but the panel itself appears empty. This usually happens when the navigation block hasn’t been assigned to the off-canvas mobile menu.
Please go to Appearance → Menus and make sure your Primary Menu is assigned. Also, in the block editor, check the Navigation block → Layout → Off-canvas panel settings to confirm the menu is placed there.
If the menu is already assigned and it still shows blank, could you please share temporary login details (via the Temporary Login Without Password plugin) so I can inspect the configuration directly?
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Thank you so much. You’re right—I’m new and still have little experience with GeneratePress. Chaz, I’m very grateful!
I have another issue. Should I open a new ticket, or can we continue in this thread?
If it’s possible to continue here, I’d like to describe my issue. When I attempt to edit Design → Widgets → Footer Widget 1 (2–3), I receive the following error: “An error occurred. Can’t access property ‘hasOwnProperty’, e is undefined.” I’m unable to proceed. I hope you can assist me. I have already provided the login credentials for my shop. Thank you in advance.
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Hi there,
To troubleshoot, can you try deactivating all plugins except GP Premium and GenerateBlocks to rule out any plugin conflicts?
If this is a live site with traffic, it’s advisable to perform the test on a staging site instead.
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Thank you very much — you were right, the issue was caused by a plugin. As you suggested, after deactivating it the error no longer occurs. I appreciate your quick response and the support you provided.
Best regards,
Alex -
No problem, glad to hear it’s resolved! 🙂
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