Are you a GenerateCustomer?

Do you have an active GP Premium or GenerateBlocks Pro license key?

Create a GenerateSupport account for GeneratePress and GenerateBlocks support in one dedicated place.

Create an account
Already have a GenerateSupport account? Login

Just browsing?

Feel free to browse the forums. Support for our free versions is provided on WordPress.org (GeneratePress, GenerateBlocks).

Want to become a premium user? Learn more below.

GeneratePress GenerateBlocks

Premium Library Themes not working

  • BennyO
    June 2, 2023 at 9:28 am

    Hi Team,
    I have been struggling for two days to get your theme work.

    This is a link to my staging site after showing the blog post from the “Explore” theme.
    It seems GB und GP CSS are not properly loaded. I also tried the “Elegant” theme. Same issue.
    I created simple blocks on a new page and post with GB. Same issue. CSS not loading?

    Blog Post from “Explore” theme on my staging site

    It is urgent. I am running out of time.
    Thanks
    B.O

  • Ying
    June 2, 2023 at 10:27 am

    Hi there,

    Can you check your customizer > colors, do you have those colors set: contrast, contrast-2, contrast-3, base, base-2,base-3, accent?

    Let me know 🙂

  • BennyO
    June 2, 2023 at 11:14 pm

    Hi Ying,
    those colors are there. This was not the point.

    Elements are missing CSS, GB css is also missing. It seems there are not pulled.

    Please have a look at this sample page (imported from the elegant theme) as well as a sample page I created using
    GB pattern (hero 13).

    This is not my first GB/GP installation. I am pretty familiar with your product.

    Imported site from Elegant theme (credits page): http://57182224.swh.strato-hosting.eu/wordpress_clone_WordPress_SecureMode_01/credits/

    My own sample site using GB hero pattern (hero 13): http://57182224.swh.strato-hosting.eu/wordpress_clone_WordPress_SecureMode_01/testpage/

  • David
    June 3, 2023 at 4:44 am

    Hi there,

    If i check your Portfolio page, i see the request for the GB dynamic styles

    https://storage.googleapis.com/stateless-styleappetite-com/2023/06/generateblocks/style-65.css?ver=1685795799

    And that request is 404ing.
    Probably because GB saves the files in the /wp-content/uploads/ folder.

    Do you use any code or functions that change where your media attachments are saved ?

  • BennyO
    June 3, 2023 at 6:03 am

    Hi David,
    Thanks for reply.
    Yes, I am using a plugin called “Stateless plugin” to which pushes uploaded media to Google Cloud Service.

    Photographs are also served from GSC.
    So I am bit lost on why CSS file is 404ing.

    Regards.

    Should I open a topic with the GB team?

  • David
    June 3, 2023 at 7:34 am

    Should I open a topic with the GB team?

    We combined the forums so no need to ask anywhere else – GP and GB support are here 🙂

    Sorry its a 403 Forbidden error that is being returned.
    So that storage server isn’t, allowing access.

    Can you check with the stateless plugin author as to why that may be ?

Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.