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Request to access previous version of GP Premium

  • comari
    February 24, 2026 at 5:29 am

    Hi,

    We recently updated GP Premium to version 2.5.5, and since the update our website layout has been broken. We have identified that the issue started immediately after updating from version 1.8.

    What is strange is that we are running version 2.5 on another very similar website (with a similar setup and plugin stack), and it is working correctly there. However, on this particular site the update is causing layout issues and some pages to display incorrectly.

    We would like to temporarily roll back to the previous version that was working correctly while we investigate compatibility.

    Could you please provide us with access to the earlier GP Premium version (1.8.x), or advise on the best way to safely downgrade?

    Thank you for your assistance.

  • Ying
    February 24, 2026 at 9:52 am

    Hi there,

    It looks like the issue is caused by an HTML error in the topbar.

    Can you delete the custom HTML widget to test?

  • comari
    February 25, 2026 at 4:34 am

    Thanks! I deleted that HTML from the topbar and the issues were solved.

  • Ying
    February 25, 2026 at 9:02 am

    Glad to hear that 🙂

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