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Hi. I am getting a problem in the Site Editor when I use Firefox. When I edit a page the row of buttons at the top right hand corner is completely missing. This includes the Save button, so I can’t save my work. This only started recently. The problem does not occur when I view the same page in Chrome.
What seems to be happening is the buttons are hidden behind the right sidebar. If you close the sidebar with the X, they reappear.
Can you assist, please? Login credentials are in the private box below.
Software versions:
GeneratePress Version: 3.5.1
Firefox 115.18.0esr (64-bit) on Windows
Chrome Version 109.0.5414.120 (Official Build) (64-bit) -
Hi there,
I logged in with the firefox browser, but I don’t see the issue you have:
https://app.screencast.com/mCZZ0VnRPfWsVdo you have any browser extension in your firefox browser?
can you try login in with the account you created for us to test?
Let me know 🙂
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Hi Ying. I have done some more testing and I think I may need to update the version of Firefox that I am using.
Originally I had exactly the same problem on three different laptops. I then tried opening Firefox in safe mode. On one laptop the software automatically updated itself and the problem went away. Then I reopened Firefox without safe mode and the problem did not come back. So using Firefox 133.0 everything seems to be OK.
The other two laptops still have the problem, whether in safe mode or not. They report that Firefox is up to date. But it is not really. They are using Firefox 115.18.0 which cannot be updated, since it is the latest version that runs on Windows 7.
So maybe the only way to fix the problem is to use the laptop with the newest Firefox version.
Thanks for your help and please close this ticket.
Bob
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Glad you found the culprit and you are overly welcome 🙂
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