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Site library unavailable

  • PYL
    November 26, 2024 at 1:57 am

    Hello,

    I bought GPpremium and wanted to install a template, but the site library is unavailable.

    I’ve checked the page https://docs.generatepress.com/article/site-library-unavailable/
    I’ve checked all the recommandations on this page and the site library is still not available on the tab Appearence/GeneratePress/SiteLibrary.

    I have no API calls shown by Query Monitor, my php version is 8…
    The wordpress is hosted on a OVH server.

    Do you have any solution to install a template ?

    Thanks

  • Tom
    November 26, 2024 at 3:26 pm

    Hi there,

    Can you share the URL you’ll trying to install from, as well as the IP for the server in the private information field? I’ll take a look at our firewall to see if it’s being blocked. OVH is known to have some issues in this regard.

    Let me know 🙂

  • PYL
    November 27, 2024 at 5:35 am

    Hello,

    Thank you for your answer!
    You’ll find the information requested in the private part of the discussion.

  • Tom
    November 27, 2024 at 4:57 pm

    You’re seeing a 403 in Query Monitor when in “Appearance > GeneratePress”, or inside of the Site Library?

    Can you try now? I added the IP to our allow-list. I didn’t see that it was blocked, but worth a try.

    Let me know 🙂

  • PYL
    November 29, 2024 at 2:07 am

    Hello,

    I don’t see any changes…
    The site library is still unavailable.

    Regarding the 403, here are the details :
    POST https://generatepress.com/ 403 Forbidden
    Temps de résolution DNS: 0,0041
    Temps de connexion: 0,0557
    Heure de début de transfert (TTFB): 0,2395
    Type de contenu de réponse: text/html; charset=UTF-8
    Adresse IP: 172.67.75.98
    GeneratePress_Premium_Plugin_Updater->get_version_from_remote()
    Extension : gp-premium

    What can i do to resolve the error and have access to the site library ?

  • Tom
    November 29, 2024 at 5:25 pm

    That’s a separate error, we’ll tackle that next. The Site Library connects to gpsites.co, so I’m assuming both servers (which are hosted by different companies) are not liking your server. We see this happen with OVH a lot, as some of their servers are known to have bad reputation and end up on block-lists.

    I’ve just tried one more allow-list – can you check now?

  • PYL
    December 2, 2024 at 7:34 am

    And it’s working!

    Thank you!
    And not thank you OVH 😅

  • Tom
    December 2, 2024 at 4:26 pm

    Awesome, glad it worked! 🙂

  • ColineVL
    December 10, 2024 at 12:11 am

    Hello,
    I have exactly the same issue
    (Edit: I finally wrote it in a new topic, as I’m afraid this message wouldn’t be treated because topic is considered solved)

  • David
    December 10, 2024 at 4:32 am

    Hi there,

    I have replied to your topic and asked our admins to look into this.

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