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Stuck at importing step when importing new theme and layout from library

  • blvconsultinggrp
    November 13, 2023 at 6:33 pm

    Hello,

    I cannot get past the importing phase of the new site layout/theme from site library. It just keeps spinning, seemingly forever. Please advise?

  • Fernando
    November 13, 2023 at 6:41 pm

    Hi there,

    While importing, when you right click and inspect, in the Console tab, are there any errors reported?

  • blvconsultinggrp
    November 13, 2023 at 6:59 pm

    seems like we're stuck here
    https://imgur.com/a/OhW4QNv
    seems like we’re stuck here

  • blvconsultinggrp
    November 13, 2023 at 7:10 pm

    update: https://imgur.com/a/ivi2pSJ

  • Fernando
    November 13, 2023 at 7:14 pm

    Can you try to disable all plugins you may have, and then try re-importing? Let us know if you still encounter the same issues.

  • blvconsultinggrp
    November 13, 2023 at 7:29 pm

    Same thing – all plugins except GP deactivated

  • Fernando
    November 13, 2023 at 7:43 pm

    In Tools > Site Health > Info > Server, can you check if your server meets the below settings to be able to import site larger sites?

    upload_max_filesize (256M)
max_input_time (300)
memory_limit (256M)
max_execution_time (300)
post_max_size (512M)
  • blvconsultinggrp
    November 13, 2023 at 7:50 pm

    Server architecture Linux 4.19.286-203.ELK.el7.x86_64 x86_64
    Web server Apache
    PHP version 8.2.12 (Supports 64bit values)
    PHP SAPI litespeed
    PHP max input variables 1000
    PHP time limit 60
    PHP memory limit 512M
    Max input time 60
    Upload max filesize 512M
    PHP post max size 516M
    cURL version 8.4.0 OpenSSL/1.1.1w
    Is SUHOSIN installed? No
    Is the Imagick library available? Yes
    Are pretty permalinks supported? Yes
    .htaccess rules Custom rules have been added to your .htaccess file.
    Current time 2023-11-14T03:49:48+00:00
    Current UTC time Tuesday, 14-Nov-23 03:49:48 UTC
    Current Server time 2023-11-14T03:49:47+00:00

  • Fernando
    November 13, 2023 at 7:53 pm

    Can you try importing a different template for debugging purposes? Try Info for instance. Do you encounter any issues?

  • blvconsultinggrp
    November 13, 2023 at 7:57 pm

    Import Complete
    Check out your new site and start making it yours!

    Note: We do our best to ensure all imported images are licensed for open use. However, image licenses can change, so we strongly advise that you replace all imported images with your own.

    Looks like it was successful. https://pinnacleproxy.com.

  • Fernando
    November 13, 2023 at 8:01 pm

    So it’s just Inbound.

    Can you try increasing your Server settings to these:

    PHP max input variables  4000
PHP time limit	          1200
PHP memory limit	  512M
Max input time	          600
Upload max filesize	  512M
PHP post max size	  1000M

    Let us know how it goes.

  • blvconsultinggrp
    November 13, 2023 at 8:05 pm

    I’m afraid I don’t know how to do that? Any pointers?

  • blvconsultinggrp
    November 13, 2023 at 8:17 pm

    I asked BlueHost to help and they increased my server limits but still received:

    JQMIGRATE: Migrate is installed, version 3.4.1
    contentScript.js:6 Loaded new content
    api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2

    POST https://pinnacleproxy.com/wp-json/generatepress-site-library/v1/import_content?_locale=user 524
    j @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    h @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    (anonymous) @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    P @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    (anonymous) @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    a @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    (anonymous) @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    P.method.r @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    (anonymous) @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    (anonymous) @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    a @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    (anonymous) @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    (anonymous) @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    t @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    (anonymous) @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    g @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    (anonymous) @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    A @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    value @ site-library.js?ver=2.3.2:2
    (anonymous) @ site-library.js?ver=2.3.2:2
    setTimeout (async)
    (anonymous) @ site-library.js?ver=2.3.2:2
    Promise.then (async)
    value @ site-library.js?ver=2.3.2:2
    (anonymous) @ site-library.js?ver=2.3.2:1
    value @ site-library.js?ver=2.3.2:1
    (anonymous) @ site-library.js?ver=2.3.2:1
    setTimeout (async)
    (anonymous) @ site-library.js?ver=2.3.2:1
    Promise.then (async)
    value @ site-library.js?ver=2.3.2:1
    onClick @ site-library.js?ver=2.3.2:6
    Xa @ react-dom.min.js?ver=18.2.0:10
    B @ react-dom.min.js?ver=18.2.0:10
    W @ react-dom.min.js?ver=18.2.0:10
    qe @ react-dom.min.js?ver=18.2.0:10
    Ke @ react-dom.min.js?ver=18.2.0:10
    (anonymous) @ react-dom.min.js?ver=18.2.0:10
    dl @ react-dom.min.js?ver=18.2.0:10
    V @ react-dom.min.js?ver=18.2.0:10
    Je @ react-dom.min.js?ver=18.2.0:10
    pe @ react-dom.min.js?ver=18.2.0:10
    fe @ react-dom.min.js?ver=18.2.0:10
    themes.php:1 Uncaught (in promise) {code: ‘invalid_json’, message: ‘The response is not a valid JSON response.’}

    Server settings:

    Server architecture Linux 4.19.286-203.ELK.el7.x86_64 x86_64
    Web server Apache
    PHP version 8.2.12 (Supports 64bit values)
    PHP SAPI litespeed
    PHP max input variables 10000
    PHP time limit 180
    PHP memory limit 516M
    Max input time 180
    Upload max filesize 516M
    PHP post max size 516M
    cURL version 8.4.0 OpenSSL/1.1.1w
    Is SUHOSIN installed? No
    Is the Imagick library available? Yes
    Are pretty permalinks supported? Yes
    .htaccess rules Custom rules have been added to your .htaccess file.
    Current time 2023-11-14T04:17:39+00:00
    Current UTC time Tuesday, 14-Nov-23 04:17:39 UTC
    Current Server time 2023-11-14T04:17:38+00:00

  • Fernando
    November 13, 2023 at 9:07 pm

    That’s very odd.

    Can you try asking your host if they can downgrade your PHP version to 8.1?

    We had a customer encounter the same issue before, and switching to 8.1 resolved the issue for him. Can you see if you can do that?

  • blvconsultinggrp
    November 14, 2023 at 6:59 am

    Loaded new content
    api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2

    POST https://pinnacleproxy.com/wp-json/generatepress-site-library/v1/import_content?_locale=user 524
    j @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    h @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    (anonymous) @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    P @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    (anonymous) @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    a @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    (anonymous) @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    P.method.r @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    (anonymous) @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    (anonymous) @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    a @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    (anonymous) @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    (anonymous) @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    t @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    (anonymous) @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    g @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    (anonymous) @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    A @ api-fetch.min.js?ver=0fa4dabf8bf2c7adf21a:2
    value @ site-library.js?ver=2.3.2:2
    (anonymous) @ site-library.js?ver=2.3.2:2
    themes.php:1 Uncaught (in promise) {code: ‘invalid_json’, message: ‘The response is not a valid JSON response.’}

    Server info

    Server architecture Linux 4.19.286-203.ELK.el7.x86_64 x86_64
    Web server Apache
    PHP version 8.1.25 (Supports 64bit values)
    PHP SAPI litespeed
    PHP max input variables 10000
    PHP time limit 1200
    PHP memory limit 512M
    Max input time 1200
    Upload max filesize 512M
    PHP post max size 1024M
    cURL version 8.4.0 OpenSSL/1.1.1w
    Is SUHOSIN installed? No
    Is the Imagick library available? Yes
    Are pretty permalinks supported? Yes
    .htaccess rules Custom rules have been added to your .htaccess file.
    Current time 2023-11-14T14:59:03+00:00
    Current UTC time Tuesday, 14-Nov-23 14:59:03 UTC
    Current Server time 2023-11-14T14:59:02+00:00

    I am still getting the same error after downgrading to PHP 8.1

  • blvconsultinggrp
    November 14, 2023 at 9:10 am

    The issue seems to only be with Inbound (which I’d really like to use) as most other import attempts seem to work fine.

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