Are you a GenerateCustomer?

Do you have an active GP Premium or GenerateBlocks Pro license key?

Create a GenerateSupport account for GeneratePress and GenerateBlocks support in one dedicated place.

Create an account

Already have a GenerateSupport account? Login

Just browsing?

Feel free to browse the forums. Support for our free versions is provided on WordPress.org (GeneratePress, GenerateBlocks).

Want to become a premium user? Learn more below.

GeneratePress GenerateBlocks

Support Ticket Response

Joel
October 24, 2025 at 6:15 am

Hello,

I was just checking on what I can expect a reply to my ticket that was posted 2 days, 4 hours ago – https://generate.support/topic/accessibility-issues-with-generate-press-menu/

I don’t like to nag but your support guidelines do state that I should receive a response within 12-24 hours.

Thanks,

James
Ying
October 24, 2025 at 10:23 am

Hi James,

Sorry that your previous topic slipped through our support system. Thank you for the reminder.

In the future, if a topic doesn’t get a response in 24hours during weekdays, please reply to the topic or create a new one in case this happens again. Thanks!

We will be reviewing your previous topic and will reply ASAP.
Joel
October 27, 2025 at 7:04 am

Hi Ying,

Thanks for getting back to me, I can see the topic has been answered now.

Kind Regards,

James
Ying
October 27, 2025 at 12:35 pm

You are welcome Joel 🙂

Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.