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Template don’t appear

david.estan
June 16, 2024 at 7:30 am

Hi,

I am trying to install a new template, but doesn’t appear, it appear the web charging but doesn’t appear the templates. What can I do?
Leo
June 16, 2024 at 9:47 am

Hi there,

Not sure if I fully understand the question but it sounds like a caching issue.

Can you disable all plugins and custom functions except GP Premium and GenerateBlocks to eliminate conflicts from other plugins?

Make sure to activate the parent theme if a child theme is used.

Let me know 🙂
david.estan
July 10, 2024 at 10:53 am

Hi,

I have tried it but it happens the same. When I try to choose another template, the screen don’t show anyone.

What can I do?
Leo
July 10, 2024 at 10:56 am

Sorry I still don’t fully understand the question.

Can you disable all plugins except GP Premium and link me to the page in question?

If the issue is at the backend then please provide the admin access.

Thanks!
david.estan
July 10, 2024 at 10:59 am

I would like to remove the template and install a new one form the list.

Could you review it?

Thanks!
Leo
July 10, 2024 at 11:05 am

Can you try this solution? https://docs.generatepress.com/article/site-library-unavailable/#constant-loading

Let me know 🙂
david.estan
July 10, 2024 at 11:12 am

Thanks! it works.
Leo
July 10, 2024 at 11:13 am

No problem 🙂

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