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hey i’ve purchase pacakge 59$ but i can see my themes here is statue : Premium Modules Available
can anyone here help me plz
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Hi there,
Thanks for your purchase!
Can you confirm that you have installed the GP Premium plugin with the instructions here?
https://docs.generatepress.com/article/installing-gp-premium/Let me know 🙂
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hey sir i cant see it on my profile i found only generateblocks-pro-1.7.0 ?,
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Strange.
Did you purchase GP Premium or GenerateBlocks pro?
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i bought GenerateBlocks pro? package of 59$ its include theme or only blocks ?
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That sounds like you only purchased the 1 site GB pro license:
https://generatepress.com/blocks/You would need to purchase GeneratePress One to get GB pro and GP Premium in a package.
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so what i should do now for get it cancel and buy directly pacakge of 149$ or i just paid extra amount ?
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The fastest way is to buy the GP One package and send us a request to refund the GB Pro purchase through Account Issues here: https://generatepress.com/support/
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which forum in support i should use it for refund
Technical Issue
Account/Billing
Pre-sale Questions
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Account/Billing 🙂
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ok what right msg should written for make me refund ?
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You can write whatever you want. Just request for a refund that’s all.
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done how much time can take up refund plz ?
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Our accounting team will get back to you within a day.
Your patience is appreciated.
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Thank you for your help
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No problem 🙂
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