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WordPress will not save any of my changes. I’ve deleted the cache on my browsers and in WP. I’ve tried four different devices and four different browsers. This just started yesterday. I have a ticket open with my hosting company, but I need to know if anyone else is having this issue. I’ve had this website for years, and this has never happened before.
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Hi there,
what kind of changes are not saved?
I would recommend disabling all plugins to test, if that fixes the problem, re-enable them one at a time to see which one is causing the issue.
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HI! Top menu, footer, widgets in sidebar. I haven’t tried anything else because I’m trying to get this fixed. I’ll disable all the plugins and start from there. I’ll let you know what I find out. Thank you!
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Good morning!
I deactivated all the plugins. I slowly went through and activated them one by one, making edits each time. Here’s my results:
I’m getting the error ‘The “generate press-content-width” plugin has encountered an error and cannot be rendered.’ This is found at the top of the Widgets page.
I experience this issue regardless of whether the GP plugins are activated or deactivated.
I am unable to update any of my widgets. I add something, such as an image or custom footer, click Update, and it saves (I can see it on a different device after refreshing). But, a few moments later, it deletes all the new adds. When I refresh the page, they’re gone.
I also found that my footer bar is not updating at all, even though I saved it. And, when I do update it, it seems that’s when my new widget adds disappear. The footer thing happens in both the Widgets area and the GP Layout>Footer area.
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I’m getting the error ‘The “generate press-content-width” plugin has encountered an error and cannot be rendered.’ This is found at the top of the Widgets page.
We’re currently investigating this issue. In the meantime, you can use the following snippet to temporarily disable the feature from the Widgets screen:
add_action( 'admin_footer', function() { $screen = get_current_screen(); if ( 'widgets' === $screen->base ) { ?> <script> wp.domReady( function() { var unregisterPlugin = wp.plugins.unregisterPlugin; unregisterPlugin( 'generatepress-content-width' ); } ); </script> <?php } } );Adding PHP: https://docs.generatepress.com/article/adding-php/
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Thank you. I’ll let you know what happens!
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Ok. I used Code Snippets and installed the code you gave me. It removed the error message. But, when I entered my footer data in Customizing > Layout in GP, it didn’t stay AND it removed my previous edits in widgets and the main menu.
Basically, I’m still having the same problem but without the error message on the Widget page.
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Hi there,
if you make a modification to a posts content – do those changes get saved ?
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Everything saves and stays put as long as I don’t update the footer bar. Every time I add customization to the footer bar (whether it be in GP or Appearance > Widgets), it wipes out all my new entries in the widgets section and reverts the top menu to the actual titles of the pages. This includes the right sidebar and the footers I have above the footer bar.
When I put what I want in the footer bar and save it, it appears to save (I can see it on the editing page). However, when I navigate to a different page in the editor, it wipes out what I’ve entered (leaving it blank) and interferes with the other elements I mentioned.
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Could we get a admin login to the site to take a closer look?
You can provide details in the private information field below. -
Will do!
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Can you share your site link as well?
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LOL! Sorry! https://frogcommunications.com
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My observations when logged in:
GP is loading some old modules such as sections and page headers and WP is running classic editor. Although these should not pose a problem.
The Dashboard > Tools > Site Health is slow to update but after a wait reports poor server performance ( critical issue ).
The customizer failed to open not the first couple of attempts, the browser dev tools showed several required resources were returning 404 or unknown errors. On the 3rd attempt it loaded ok.
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I would suspect something is going wrong at the server level as theres no other dashboard errors.
Are there any errors being returned at the server level ? As this may help point to the problem.Let us know.
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This is what I received from the hosting company:
“It seems there’s either a theme or a page builder override that’s remounting/resetting the widget area whenever you edit the footer or a caching issue.”
I disabled the plugin and tried again with the same results.
To be clear, every time I add a custom footer, it wipes out all the new widgets I’ve recently entered.
The first time I noticed it was when I deleted the Classic Editor plugin. I installed/activated it again, hoping it would fix the issue, but it didn’t.
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Sorry for the delay in responding.
There is nothing in GPs code or anything in the widget area that I can see that would cause this kind of issue. I suspect there is a deeper issue at the server level, perhaps the host can review server logs around the time when the issue occurs.As a workaround you could use a GP Block Element to rebuild the footer bar as that avoids using the Widget area.
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