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World Class Support

  • DataSmasher
    September 5, 2024 at 11:10 am

    Hello-
    I’m sure you’re busy. I purchased your most expensive plan because it indicated that you provided “world class support”. I’ve been waiting over 9 hours for help with some key issues that are in conflict with your own documentation. It takes quite a bit of additional time to explain, send screen shots etc. Maybe you could also give me some idea of the average time-frame I should expect to wait for help in my 1 year of world class support.

    Sincerely,
    Dona

  • Tom
    September 5, 2024 at 12:30 pm

    Hi there,

    You can learn more about what to expect here: https://generatepress.com/what-support-includes

    We always do our best to answer way ahead of our target, but it’s not always possible. We’re also a couple of people short this week (which is why I’m helping with support), as they’re taking well-deserved vacations.

    Hope this helps!

  • DataSmasher
    September 5, 2024 at 12:56 pm

    Thank you and I really appreciate your help with the custom CSS so I could just move onto something else.
    Dona

  • Tom
    September 5, 2024 at 5:34 pm

    No problem! 🙂

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