-
can’t install premium license key – i paste the key in and get the following:
Not receiving premium updates.
Clear key
Receive development version updates
Get alpha, beta, and release candidate updates directly to your Dashboard. -
Hi there,
Can you take a look at this article and see if it helps?
https://docs.generatepress.com/article/license-key-activation-issues/Let me know 🙂
-
this did not work. It seems like my issue is the first listed. I went to permalinks and clicked the save button and still have the same issue. No error message but it doesn’t save the key.
-
Can you try authorizing the site license in your GP Account. See here:
https://docs.generatepress.com/article/authorizing-site-urls/
-
I already did that yesterday
-
Do you have any cache or security plugins enabled ? If so can you temporarily disable those and retry.
If the issue persists.Try the Secondary API key method:
https://docs.generatepress.com/article/license-key-activation-issues/#secondary-api
-
it’s a new/clean install. Only active plugin is GP Premium. Secondary API method did not work. Uninstalled GP Premium, reinstalled and tried again and still nothing.
-
Can you edit your first post on this topic and enter the admin login credentials and GP license key in the private info field so we can check the backend?
Let me know 🙂
-
-
Could you share the site URL too ?
-
Whisperingorchard.com
-
Ok, so 2 things:
1. in Dashboard > Tools Site Health there is this issue
A scheduled event has failed The scheduled event, mm_cron_hourly, failed to run. Your site still works, but this may indicate that scheduling posts or automated updates may not work as intended.
2. if i open the browser developers tools ( Right Click > Inspect the page ) anywhere in the Admin pages, the Console shows a couple of errors, relating to Access Control checks that are blocking the necessary resources eg.
Not allowed to request resource XMLHttpRequest cannot load http://whisperingorchard.com/wp-json/wp/v2/ due to access control checks.
The two problems could be related but its basically the server blocking requests due to access control checks. And this means WP can’t load specific admin resources including the REST API.
This won’t just affect GP activating the license but many other WP functions.Speak to your host and ask them to take a look as it will be a server level or WP config issue.
-
This resolved the issue: I have added the code ‘Header always set Content-Security-Policy: upgrade-insecure-requests’ to your .htacess file.
-
Glad to hear that!
- You must be logged in to reply to this topic.