Are you a GenerateCustomer?

Do you have an active GP Premium or GenerateBlocks Pro license key?

Create a GenerateSupport account for GeneratePress and GenerateBlocks support in one dedicated place.

Create an account
Already have a GenerateSupport account? Login

Just browsing?

Feel free to browse the forums. Support for our free versions is provided on WordPress.org (GeneratePress, GenerateBlocks).

Want to become a premium user? Learn more below.

GeneratePress GenerateBlocks

Installing GP Premium on WP.com

  • Ro
    April 29, 2023 at 2:43 pm

    Hi,

    I am having issues trying to install GeneratePress Premium in a WP.com website (I have a business plan).

    As I cannot buy the premium plugin from WP.com store, I tried to install it via ZIP upload. Everything goes fine until last step that I get a “server_error” message, not able to upload the plugin.

    Any help around here?

  • Fernando
    April 29, 2023 at 6:00 pm

    Hi Roirobo,

    To clarify, are you installing it through the steps mentioned here?: https://docs.generatepress.com/article/installing-generatepress/

  • Ro
    April 29, 2023 at 8:29 pm

    Yes. I already have installed GeneratePress and GenerateBlocks. I am following the steps from GP and GB to installed both pro versions of the plugins, and both of them are giving me error.

  • Fernando
    April 29, 2023 at 10:08 pm

    Is there more information on the “server_error” message?

    Can you try reaching out to WordPress.com to see if they have an insight regarding this?

  • Ro
    April 30, 2023 at 11:37 am

    It says no more than ‘server_error’.

    I’ll try uploading the plugin via SFTP, and also send an email to WP.com support.

  • Fernando
    April 30, 2023 at 4:08 pm

    Alright. Let us know what their support says. Hope it goes well!

  • Ro
    May 14, 2023 at 9:14 am

    Hi there,

    It seems that in some of the try and errors, the plugins did installed, hence that’s probably why it was giving those errors afterwards.

    Anyways, I already activated them and are working smoothly.

    Thanks!

  • Fernando
    May 14, 2023 at 4:05 pm

    You’re welcome, Ro!

Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.