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nicolassan31
Hi there,
I have a problem with the GebratePress library theme. The themes does not load. The page says: No sites were found.
I have tried the https://docs.generatepress.com/article/site-library-unavailable topic but it does not help.
My host is Infomaniak, and they say on their website that it is not possible to deactivate ModSecurity.
Could you help me?
Sincerely -
hi there,
Have you installed the query monitor plugin? If so, what is the error code you see?
Let me know π
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nicolassan31
Hi,
There is a PHP error I think : ob_end_flush(): Failed to send buffer of zlib output compression (1)
And no API HTTP call.
Thank for your help! The theme looks amazing and I’d really like to make it work π -
Fernando
Hi there,
Have you tried disabling plugins if you have any?
In Tools > Site Health, are there any errors/warnings there that need to be addressed?
Could you also try to go to Settings > Permalink and hit on save – then re-try going to Site Library?
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nicolassan31
Hi there,
I have installed the GP premium on an empty test website on the same host plateforme. Even with all the plugins disabled, it is not working.About the site heath, nothing to be done. On both websites I’m trying to use GP premium.
Permalink saving done as well, nothing helped π
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Hi there,
if the host is using Mod Security rules that block the API then its not going to work.
Will the host allow for site imports using an importer plugin ?
If yes, you could use a Local host service like LocalWP ( Its free to install ), to install the site on your local machine then use Duplicator plugin to move it to your host.
Unfortunately I can’t think of an alternative solution that does’t involve the host removing those security rules.
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nicolassan31
Hi there,
I have tried today to access the template library and it is not working.
It is not sure if the problem comes from Mod Security. Sometimes I am able to access the library, and sometimes not. Today I can’t for instance.
Here is a link showing the answer from Query Monitor : https://lwdi.fr/wp-content/uploads/2024/03/Capture-decran-2024-03-29-104400.png
I might try the LocalWP trick but it is not very convenient π
Thanks for your help anyway
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If it happens again check For Errors in the Query Monitor:
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nicolassan31
It is working right now; I can access le Library but the same Query Monitor answer :
https://lwdi.fr/wp-content/uploads/2024/03/Capture-decran-2024-03-29-131626.png
https://lwdi.fr/wp-content/uploads/2024/03/Capture-decran-2024-03-29-143411.png
Very strange
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